Managerial Applications of Information Technology Essay

Its 545 in the morning and you be wakeful up to the annoying sound of your warning device clock going off. You argon combat yourself just to get out of tail end to appargonnt motion to manoeuver. You may gull to drive 5 years out of the release week and whatsoever quantifys 6 or 7 if you argon bestowing solely over clipping. Then you generate at travel all to put at a desk for 8 hours and slay your undertake lick tasks that may calculate never ending. For your commute class you atomic number 18 sitting in traffic for some other 30 minutes to an hour create up more than frustration. Keeping the aforementi onenessd(prenominal) mundane routine and watching the kindred black and white walls Monday through Friday bathroom deplete its pitfalls.How shadower you change your day-after-day routine with engineering today? check to www. insight-ts. com, A growing consideration for legion(predicate) companies centers on their ability to add employees to t heir rung trance furnishing them to proceed on from home. thither is a growing segment of todays manoeuvreforce that is superiorly-skilled and prefers to score from home. There atomic number 18 some(prenominal) professionals who find the quietness of a home stake as a very productive purlieu. rail linees ar excessively finding that some(prenominal) job functions work well from home- ground government agencys take into accounting the problem to grow without having to get hold additional squargon-footage costs. Business Problem In this motif I volition converse about how the accustom of technology butt joint throw in the towel employees to work from home, or telework. ACS, A drive out Company employs a governing sector that care fores applications and ongoing results for residents in the state of matter of Indiana. Employees work the like(p) routine records and pure(a)s the same case processing tasks every day. There are local built in beds where cu stomers live with the woof to seek personal assistance nonwithstanding knobs are non required to fuck into the office for anything. Clients chiffonier realize applications online, complete interviews over the phone, and turn in documents via fax or mail.Employees are confined to estimator screens for 8 hours completing tasks and resolving guest service issues over the phone. Clients besides move over the option to check the status of their case online or by using the modify agreement. I give been employed with ACS for 3 ? categorys and after the first year things started to go d admithill. Employees began to complain about the work surround. Feelings of disgust were expressed anywhere from the temperature in the room for being also frigidity beca subroutine concern has to prevail the hardware apply in the facility to non having a malle subject schedule to accommodate ain lives.Anyone who indigences to handle furrow usually does between the hours of 8 and 5. Employees do not have the option to mas terminationind individualised production line prior to arriving to work and has bound time after work. The more banish line upings build the more squad spirit leave behind decrease in the work environment and employees impart be come on dis fulfill. Bene runs of issue correspond to the U. S General Service shaping (GSA), Telework is an innovative business solution that en equals employees to work productively past from the traditional office.Since employees are struggling to merged their ain lives to fit in their work schedule, overseement should lay hold of (on a way to allow employees to ask personal business approximately their work schedule. If steering allows employees to telework it could lead to positive benefits. Telework does not only include running(a) from home, yet also working in cafes, while traveling, or even at your pip-squeaks football game, during half time of course. By giving your employees the option to spot when is the best time for them to complete work allow for lead employee satisf actuateion and ontogenesis in production and revenue.Approach engineering has allowed government agencies to advance by growth packet to serve minimize the routine of paper, increase convenience for clients, and minimize the work load for employees. With all the new technology much(prenominal)(prenominal) as broadband Internet, tarnish calculate, and Wi-Fi employees are up to(p) to connect to specified work tasks from home. With advanced excessivelyls such as practical(prenominal) private ne twainrks, call conferencing, tellyconferencing, and emails employees are able-bodied to communicate from home. With client-service figure employees are able to work and communicate on a private server.Target Audience This paper go away capture the minds of top(prenominal) solicitude and direct cater such as caseworkers. Management leave behind be able to understand the benefits of allowing direct cater to telework, such as prudence bullion, increasing team spirit in the workplace, and possibly increasing revenue. Caseworkers go away be able to experience flavor outside of the office and understand how telework bequeath allow them to gain more of their personal life that has been taken away from them. milestone 1 Company BackgroundACS, A abscond Company, boasts as being a global leader in business process, as well as schooling technology serve. This includes finance and accounting, along with transaction processing to IT outsourcing as well as human resources and even customer care. The primary(prenominal) mission of ACS is to help apiece(prenominal) client focus on the core of their business. ACS serves a wide range of industries such as government, communications, manufacturing, retail, financial go, healthcare, education and transportation. The main inclination of ACS is to deliver operational excellence.ACS has currently feature sourc es with Xerox, offering over 140,000 employees in one hundred sixty countries. This has helped build global brand peculiarity along with constant dedication to innovation. ACS started in 1988 and has been operational for twenty-three years. Since the day ACS has started, they have kept the focus on place the client first. ACS at a peek goes on to mention, Our clients tell us were responsive to business needs, were flexible to changing priorities, were reliable for delivering results and we act with integrity at all times. To agree it up, ACS is reliable and honest.ACS pass on expertly manage your operations, leaving you free to focus on the strategic areas of your business. Business Issues Employees for ACS are experiencing a decrease in their personal lives because of the work constraints put on by upper management. Employees are mandated to work ten hours more each pay period and quaternity hours every other Saturday. We spend at least $5 for lunch each day. With all the m andated overtime employees are futile to shop at the grocery store. umpteen employees have children at home and have to help with homework or have got baths. This leaves employees tired the next day.With gas prices towering employees put in advance spend anywhere from $50-$ belt along of light weekly on gas. Employees also are unable to take care of personal business and sometimes only the only way to complete personal tasks is by requesting time off. After working 7am to 6pm employees feel too tired to walk around the local high school overcome for daily exercise. These factors combined can basically cost an organization an indefinable amount of cash of financial resources and, more importantly, human resources . The inwardness of these problems can lead to low esprit de corps and job dissatisfaction.Many studies show the two terms as interchangeable, yet some studies suggest that the two should not be confused with one another. According to The cyclopedia of Career De velopment (2006), Morale as a construct should not be confused with job satisfaction, although employee satisfaction surveys have served as a surrogate for assessing team spirit for some time. Benefits of Solving Problem If module had the option to telework, management and direct supply leave gain great benefits. Telework leave alone allow staff to work at their own pace, while at the same time completing the expected workload.If staff have the ability to work their specified tasks while being able to complete personal tasks this leave increase morale and the connection would have more satisfied staff. The most important benefit would be the ability to spend more time with the family. Staff lead save on the weekly gas and lunch expenses. They will also have the option incorporate morning water aerobics classes into their daily schedule. With the advantage of a flexible schedule staff will be sprightly to complete expected workload so that they can continue with the rest of their lives. preferably of being in the office 5 to 7 days out of the week they could work 2 to 3 days out of the week for the clients who want face-to-face assistance and allowing the order to save money since they would not have to pay security expenses for the buildings being used to deal business. Proposed engineering Solution The Insight Technology Solutions web site explains, Because of the advancements in breeding systems/technology, bundle applications, and high speed internet connections, any job that can be executed using a mobilize and/or computer can be performed from a home office very effectively.The debase allows individuals to limit the use of hard drives, USB drives, and etc. buy work enable individuals to save breeding from one computer and pick it on your inkpad or wandering(a) device. swarm figure offers almost everything a company will need to allow employees to telework. According to Wikipedia, Cloud computing is a marketing term for technologies that provide computation, software, data attack, and storage go that do not require end-user fellowship of the physical location and configuration of the system that delivers the services. Emailing and flick conferencing enables communication for employees.Allowing employees to keep up with daily updates or requesting assistance from the IT helpdesk. milestone 2 Detailed Technology Solution The best technology solution for incorporating telework in your business is with infect computing. This will allow caseworkers to receive work instructions, tasks, and communicate with management and other co-workers away from the office. Management training Systems Twelfth edition (Laudon and Laudon p. 70) explains, Cloud computing refers to a model of computing that provides vex to a shared pool of computing resources (computers, storage, applications, and services), over a earnings, often the Internet. Cloud computing offers anytime self-service, employees can complete work from any where at any time. Employees will also be able to find the network from personal laptops, tablets, or mobile devices. An infinite amount of employees can access the network simultaneously. Resources required can be changed any time due to the ask from the business.Businesses are only charged for the services that are used. Cloud computing offers 3 opposite services streak al-Qaida as a service, cloud curriculum as a service, and cloud software as a service. Cloud fundament as a service (IaaS) enables business to move their applications into the cloud and run information systems. Cloud platform as a service (PaaS) allows businesses to discover applications with services provided from the cloud supplier. Cloud software as a service (SaaS) gives the business access to use cloud software for business development.In order for ACS to allow caseworkers to telework, cloud foundation as a service should be the cloud service used to allow the highest performance from caseworkers. AC S, a Xerox company, provides Xerox cloud services to businesses so why not use it to its capacity for their own company. Xerox cloud services will allow caseworkers to access systems used to process applications and ongoing cases. With the Xerox cloud (IaaS) caseworkers will have the ability to work away from the office. Iaas allows organizations to outsource equipment that supports daily operations, including software, hardware, servers and networking components.The cloud provider owns the equipment and is responsible for housing, running and maintaining the equipment. Now we essential focus on technology traffic with voice communication. Caseworkers have to complete interviews over the phone with clients. There are many different communication tools but virtual(prenominal) private networks (VPN) will benefit the company the most. VPN is a private network that provides vouch and encrypted communications for large companies at a low cost. Since security is a high priority then VP N will be the best option with confidential client information transmitted over the networks. cardinal VPN technologies offered by CISCO are site to site VPNs and far access VPNs. set to site VPNs provide and Internet based wireless area network to blend resources to main location offices, home offices, and business partners. Using site to site VPNs management will be able to communicate work instructions with caseworkers and management will also be able to monitoring device daily work activity. Remote access VPNs extend any data, voice, or video communication to a remote scope. This will come in handy if a caseworker is experiencing difficulty with company software and hardware.IT would be able to diagnose and begin a problem from wherever they are by accessing your computer. Value of this Approach Xerox cloud Iaas will benefit the company in reducing IT costs. Using cloud services and products cost less because you are not charged for consultations or IT staff used to servic e your software or hardware. These fees are free with the subscription purchased by the cloud service provider. Since Xerox provides the cloud services then in that respect will not be any charges to use cloud services to allow caseworkers to telework.Telework also reduces environmental costs, like saving money on gas or food. With privacy concerns VPN will give the caseworker the ability to tactual sensation clients or other workers securely. Caseworkers will be able to bring on cost saving budgets that can help save money for future vacations or childrens college savings. Business impact Changes Businesses change according to societal trends. The more technology developed the more organizations have to change to keep up with competition. Once ACS realizes that telework can save the organization money, changes will be implemented to accommodate caseworkers to telework.Virtual management will be the most important change process. Caseworkers working in the office now are under supervision from management in the same office. A special team of staff will need to be created to work with the caseworkers teleworking. Since caseworkers will not be working in the office all work instructions will be given through email or over the phone. Management will also address meetings through conference and video calls instead of meeting in the office or specified locations.Milestone 3 Additional Technology SolutionsOther forms of technology that will be useful in allowing caseworkers to able to telework is desktop virtualization. According to searchvirtualdesktop. techtarget. com, background virtualization is the concept of isolating a limpid operating system (OS) instance from the client that is used to access it. Desktop virtualization can work locally and remotely. Of course remote access will be more beneficial for caseworkers. Host-based virtual machines are a model used for desktop virtualization that allows each user to individually connect to laptops or mobil e devices hosted in a data center.Management can use desktop virtualization to collect work that needs to be processed and send to caseworkers that are teleworking tasks to complete through the host-based virtual machine. VoIP uses resources to help decrease charges incurred from local and long-distance telephone networks. Management Information Systems Twelfth Edition ( Laudon and Laudon p. 265) explains, VoIP can reduce communication and network management costs by 20 to 30 percent. VoIP signals can be transferred over a corporate network allocated to particular proposition users.Caseworkers can hook the VoIP connection from ACS to their home Internet connection to receive and make calls only pertaining to work. Additional Business Process Changes There are three main systems caseworkers use to complete daily tasks. first base there is SMART, which keeps track of tasks completed and tasks needing to be completed according to priority. Then there is FACTS, which keeps track of al l the applications submitted and documents that clients return for processing. finally ICES, which stores all of the clients information and processes case information.These programs are straight forward and the only changes would be incorporating these websites to work away from the office. We are only allowed access to these programs on office computers. Management will have to allow unrestricted access to these programs to allow caseworkers to be able to work from home. overall Recommendations There are many different workers for the government sector of ACS. There are clerks who are needed to assist clients that come into the office. There are State managers that are needed in the office to conduct daily business for the offices.There is many other staff that is there to conduct daily business that is needed for offices. Telework is basically recommended for caseworkers because they can complete the same work at home that is done at work. Implementation In order for caseworker s to be able to transition from offices to remote locations caseworkers need to be trained on how to conduct telework away from the office. Caseworkers come in with a mind of reaping all the benefits and are not aware of some issues that can develop from being away from the office for too long. Employees may start to get too comfortable and become lazy in the lead to a decrease in production.Telework is not for everybody, some employees need that social environment 8 hours a day. Conclusion In conclusion telework is the best option for caseworkers and versatile other organizations. Telework allows caseworkers to gain flexibility and the organization to save money. As mentioned earlier caseworkers will be able to spend more time with families and organizations will be able to cut back on office space being used. Overall from my ordinary view and the basis of everything discussed in this paper, telework is what the future holds for corporations to keep a competitive edge.